Returns & Exchange

We want you to be happy with what you receive. If something isn't right, tell us and we'll sort it out.

If your order arrives damaged, faulty or incorrect

Message us on WhatsApp at [WhatsApp number] within 48 hours of delivery with your order number and a photo of the item. We will send a replacement or give you a full refund, whichever you prefer. We pay the return shipping.

Please take a short unboxing video where you can. It makes these claims much quicker to settle.

If you change your mind

You can request an exchange or store credit within 7 days of delivery, provided:

  • The item is unused and unworn
  • Tags, packaging and the gift box are intact
  • You have the order number

Store credit is issued as a coupon code valid for 6 months on rangoliemporio.com. Return shipping for a change of mind is paid by you. We do not offer cash refunds for change of mind.

Earrings

For hygiene reasons, earrings can only be returned or exchanged if they arrive damaged, faulty or incorrect. We cannot accept earrings back once worn.

Watches

Watches follow the same rule as jewellery: if a watch arrives damaged, faulty or incorrect, message us within 48 hours of delivery and we will replace it or refund you. Watches are sold without a warranty.

Items we cannot take back

  • Earrings, unless damaged or faulty
  • Items returned after 7 days
  • Items that have been worn, damaged after delivery, or returned without their packaging
  • Sale items marked as final sale

How to request a return or exchange

  1. WhatsApp us at [WhatsApp number] with your order number and photos
  2. We confirm and share the return address
  3. Post the item back, keeping the tracking receipt
  4. Once it reaches us and passes a quick check, we ship the exchange or send your store credit

Refunds

Where a refund applies, it is processed within 7 working days of the item reaching us. Prepaid orders are refunded to the original payment method. COD orders are refunded by UPI or bank transfer to the details you share. Shipping charges and the COD fee are refunded only when the fault was ours.

Order cancellation

You can cancel before dispatch by messaging us on WhatsApp. Once an order has been dispatched, it cannot be cancelled.

Contact

[store email] · Rangoli Imitations and Bags, Badkas Chowk, New Itwari Road, Nagpur 440032